Process Efficiency + Technology Automation + Near Shoring
Harnessing our more than 50 years of experience in operating large scale complex work forces and engineering best operating practices to make the workforce more efficient.
Enhanced Productivity Cost: Engaging a skilled, productive, and more cost-efficient workforce in a location where the culture is one of productivity, humility and that is energized with engaging with US clients.
Turn-key Solution: We hire, train, and manage personnel specific to your business and we do so in Bucaramanga Colombia.
Advantages to Colombia: Colombia is a country rich in a culture of humble productivity. You will find an incredibly willing and capable workforce that is proud to be associated with US companies. Furthermore, Colombia is in the same time zone as the US (Central Time Zone) which allows for more consistent and seamless addition to your workforce and to meet your customer’s needs. Finally, when you want to spend time with your team in Colombia it is an easy trip. Most major cities on the US have non-stop flights to Colombia and even with a connection in Miami or Houston, the entire trip is less than 7 hours. All of this at a cost of less than 50% of US personnel.
Once Process Efficiencies and Technological Automation are implemented, the result is a more efficient and smaller workforce. That is then near shored to Colombia, creating further cost efficiencies.
Complete outsourcing of customer support with AI integration. Utilize KSG’s customer support call centers and leverage AI to provide consistent, excellent customer support to your customers.
Create a full scope technical support system with KSG’s AI chatbots, AI voice capabilities, and traditional call centers to satisfy your clients technical support needs.
Work with KSG’s AI experts to create custom automations for your business. Use AI to optimize inventory pricing, create a recommender system for your website, or utilize time series forecasting all from your own private data lake to ensure the security of your data.
With over two decades of expertise in AI, machine learning, and Large Language Models (GPT) for automation and optimization, paired with over 50 years of collective experience in overseeing diverse workforces across industries, the KSG team brings a wealth of knowledge to the table. Benefit from their extensive track record in successfully managing companies and delivering top-tier business solutions.
Utilizing our teams more than 20 years of experience in architecting and implementing complex AI and machine learning capabilities to Automate the work where appropriate.
The KSG team is thrilled to utilize state-of-the-art AI technology. Leveraging tools like GPT-4 and other Large Language Models, KSG can establish extensive private data repositories, known as Data Lakes, to train AI models tailored for any business needs.
KSG runs its operations in Colombia. This allows businesses to outsource their work to a place in the same time zone as their daily operations. Colombia is also known for their high quality, educated workforce. Use KSG’s services and rest assured that your outsourced team is working where you are.
The business is very clear. If you want to stay competitive, you must embrace the Workforce of the Future!
Born out of an idea to help the local community, Kinetic Solutions Group was initially created to be a call center in Bucaramanga, Colombia. This call center was designed to support single mothers, with a day care education center and cafeteria so mothers could bring their children to work. The child could receive an education while the mother provides for her family, and they could eat their meals together. Then, the industry quickly changed directions when AI was introduced to the world. The KSG team quicky adapted by adopting the most cutting-edge AI technology. Now, KSG acts as a beautiful blend between the human touch and artificial intelligence.
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